Terms of Service
Effective Date: January 27, 2022
Please read these Terms of Service (“Terms”) and the Privacy Policy available at pacifysnow.com/privacy carefully before using mobile applications (“Apps”) or websites (together the “Services”) operated by Pacify Technologies, LLC (“us”, “we”, “our” or “Pacify”), a Massachusetts Limited Liability Company. These Terms are not advice, so please consult an appropriate professional for legal or financial advice.
Your access to and use of the Services is conditioned upon your acceptance of and compliance with these Terms, which is a legal binding contract between you and Pacify. The Privacy Policy is incorporated by reference into these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Services. By accessing or using the Services you agree to be bound by these Terms and agree that they are reasonable. You should not access the Services if you disagree with any part of the Terms.
Supplemental terms may apply in specific areas, such as state or city specific standards, and shall supersede these Terms in the event of a conflict.
Services
Pacify Snow and Snow Pacifier, products of Pacify Technologies LLC, are Apps and websites which serve as an online platform for connecting “Users” in need of snow removal services with “Snow Pacifiers,” individuals and companies who are independent third-party snow removal contractors. These independent contractors are not employees of Pacify and Pacify only enables connections between the Users and Snow Pacifiers. Though Pacify may provide general guidance to Snow Pacifiers from time to time to improve the quality of the platform, Snow Pacifiers are free from control and direction in connection with the performance of their services. We are neither responsible nor liable for tax withholdings on behalf of Snow Pacifiers, nor do we provide benefits. Pacify takes certain steps to promote the simplicity and integrity of the connections on its platform. Examples include the automatic and cashless payment system as well as the background checks performed on Snow Pacifiers who sign up as individuals. Pacify initiates background checks on Snow Pacifier individuals through a third-party once they become active. Active is defined as having completed two or more jobs. Background checks may take several weeks to complete. Snow Pacifiers may continue to perform services on the platform while the checks are pending. If a background check report contains a record, it will not automatically disqualify the Snow Pacifier from remaining active on the platform. Rather, Pacify will make a determination of suitability based on its background check policy. Snow Pacifiers who sign up as companies are responsible for monitoring their own employees. Pacify does not perform background checks on companies.
For its Services and ongoing costs for maintaining and improving the online platform, Pacify may deduct a fee (“Platform Fee”) from every snow removal service fee, convenience fee, and other fees collected on the platform. Convenience fees may include the minimum order fee, the scheduling fee, or both when applicable. The fee paid by a User for a service includes the Platform Fee, while the amount a Snow Pacifier receives for performing a service is net of such fee. The Platform Fee is currently 20 percent, and can change at any time at Pacify’s discretion.
By using Pacify’s Apps and websites, you acknowledge that Pacify is not a provider of snow removal services and has no liability or warranty for the Snow Pacifier’s services, including but not limited to a warranty of fitness for a particular purpose, or good and workmanlike services, or compliance with any state or local laws or regulations. We do not provide insurance for Snow Pacifiers. Snow Pacifiers looking to insure themselves or their work will need to find and attain coverage on their own. Pacify also does not provide any snow removal tools or other equipment needed for a service. The agreement to provide services is solely between the User and the Snow Pacifier, and Pacify has no liability for any quality issues, injuries, damages, torts, fines, or deaths arising from the snow removal services. Property owners are responsible for maintaining insurance with sufficient liability coverage.
Pacify uses its discretion to determine pricing on the platform. Pricing may be based on rates determined by Pacify and other factors, and Pacify can change the rates, factors and/or the weightings of the factors at any time. The price of snow removal services may be based upon a minimum order fee, the size of the service area, the slope of the service area, the amount of snow, the snow density, weather conditions, location, date, demand, and other factors. Pacify may determine local snow accumulation and other potential weather inputs by gathering estimates from one or more third-party weather data providers. For a scheduled job, the estimated prices displayed to both Users and Pacifiers are partially based on snowfall forecasts. The Apps may update the prices, as forecasted snowfall estimates are replaced with real-time snowfall estimates, until the job becomes active. When applicable, Pacify may price the size of the service area, the inches of snow, and/or the overall volume of snow to be removed in tiers. When the square footage, inches of snow, or overall volume reaches a different tier, that portion of the job may be priced at a lower rate.
All the automatic measurements are approximates and may not accurately represent the actual measurements at a property. You acknowledge that Pacify’s automated detection and measuring of properties, including but not limited to sidewalks, walkways, and driveways, may be wrong. Pacify is not liable for higher fees paid by Users or lower fees received by Snow Pacifiers if the platform overestimates or underestimates the size of a job, the amount of snow in an area, etc., or otherwise misprices a job due to system or human errors. Once a User requests a service and a Snow Pacifier accepts a job, the prices displayed in the respective apps are final. A User should contact Pacify prior to requesting a service if he or she believes that the property dimensions estimated by the platform are not accurate or if the price does not look correct. When a User ‘Confirms’ an order request in the app, the User is affirming that the detections, measurements, and pricing look reasonable. The User agrees not to request a refund if the User later concludes that the measurements and pricing were overstated. After performing a service, a Snow Pacifier should notify Pacify if he or she believes that the platform’s estimates of a property are not accurate. Pacify has every intent to adjust any estimate errors for future service requests, but cannot guarantee that adjustments will be made or made timely.
The User interface feature that allows Users to visually indicate which areas they want shoveled only gives the Snow Pacifier (provider) an approximate indication of where to shovel and it’s not meant to be an exact representation of the final shoveling service. The area selection user interface including the 3D model may not accurately represents a property. Users should not assume that an area selected on the 3D user interface represents a certain square footage or that corresponding pricing is based on actual square footage.
Communications
By creating an Account on our Services, you agree to subscribe to newsletters and other promotional information we may send via email. However, you may opt out of receiving these communications by following the instructions provided in the email or by contacting us. You may not, however, unsubscribe from non-marketing communications such as legal, tax, or safety notices or communications related to services initiated by you as a User or Snow Pacifier. By providing your mobile number, you agree to receive phone calls or text messages related to the services being provided to you, or services being provided by you. We do not charge for calls or texts, but your wireless carrier may apply standard message or data use charges. By downloading our Apps, you also agree to receive marketing and non-marketing push notifications delivered through the Apps.
The Apps may also give Users and Pacifiers the ability to communicate with one another via a chat function when a snow removal job becomes active. Pacify may not monitor the communications for appropriateness. Users and Pacifiers are responsible for being respectful and exercising caution when communicating with one another.
Purchases
If you wish to purchase any product or service made available through the Services (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and address of service.
You represent and warrant that: (i) you have the legal right to use the credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
The Services may employ the use of third-party services for the purpose of facilitating payment and the completion of purchases. By submitting your information, you grant us the right to provide the information to these third parties or agree to provide the information directly to the third party through the platform. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
By using the services of a Snow Pacifier, the User and Snow Pacifier acknowledges that the rate charged can potentially vary based upon the conditions of the service, including but not limited to the size of the job, the type of job (on-demand or scheduled), the slope of the service area, the amount of snow, the snow density, weather conditions, location, date, and other factors.
Payment in Accordance with the Terms of Stripe
Payment processing services for Users and Snow Pacifiers on Pacify Snow and Snow Pacifier are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to the Terms or continuing to operate as a User or Snow Pacifier, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Pacify enabling payment processing services through Stripe, you agree to provide Pacify Snow and/or Snow Pacifier accurate and complete information about you and your business, and you authorize Pacify to share it and transaction information related to your use of the payment processing services provided by Stripe. Stripe processes Transactions (including payment Transactions) for you and may receive Personal Data from you to process such transactions.
Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the platform. We may experience delays in updating information on the platform and in our advertising on other web sites. The information found on the platform may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the platform and we cannot guarantee the accuracy or completeness of any information found on the platform.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. By installing one of the Apps, you agree to install any updates or upgrades released through the platform in a timely manner. You assume responsibility for any errors or security breaches resulting from a failure to install an App update or upgrade.
Comments and Feedback
Pacify welcomes and requests comments and feedback related to how we can improve our platform and Services. If you submit feedback, we will presume that your submission was voluntary and delivered to us without any restrictions. You agree that Pacify has no obligation to you in relation to any feedback that you submit to us, and that we can freely use your feedback without any attribution or compensation to you.
By posting comments or feedback through the Services, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such content on and through the Services. You agree that this license includes the right for us to make your content available to other users of the Services, who may also use your content subject to these Terms. Pacify Technologies, LLC has the right but not the obligation to monitor and edit all content provided by individuals.
In addition, content found on or through these Services are the property of Pacify Technologies, LLC or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.
Accounts
When you create a User account with us, you guarantee that you are at least 18 years of age at the time of registration. If you are under 18 years of age, you are not allowed to use our Services as a User and must obtain the consent of your parents or guardian to use our Services as a Snow Pacifier. By giving their consent, your parent or guardian agrees to be held responsible for your actions and to be legally bound to these Terms. If you are under the age of 14, you are not allowed to use the Pacify platform nor our Services, and should not provide Personal Data through the Services. Some of our Services may be subject to additional age restrictions. It is your responsibility to ensure that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Services.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your mobile phone, computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Services or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity, a name that is not lawfully available for use, or a name or trademark that is subject to the rights of another person or entity, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Intellectual Property
The Services and its original content, features, and functionality, are and will remain the exclusive property of Pacify Technologies, LLC and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Pacify Technologies, LLC.
We also respect the intellectual property rights of others. It is our policy to respond to any claim that we have infringed on the copyright or other intellectual property rights of any person or entity through content found on and/or through the Services. If you are a copyright owner, or authorized on behalf of one, and you believe that copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to legal@pacifytech.com, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged infringement. You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims of infringement on your copyright.
Links to Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Pacify Technologies, LLC. Pacify has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Pacify Technologies, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Application on Mobile Devices
Pacify’s platform allows you to download its Apps and access its Services, which may include but are not limited to, the transfer of information, requests, or messages using Pacify’s platform. Pacify has no liability or responsibility for any charges, fees, or penalties you incur when using Pacify’s Apps on your mobile device if your mobile carrier restricts or bans or makes incompatible certain of Pacify’s features or charges additional data fees or other charges. You should communicate with your mobile provider for further information. The Apps communicate with Pacify’s servers and may record your usage as well as collect personal information as outlined in our Privacy Policy. You can uninstall the App at any time.
You accept that using Pacify’s Apps is subject to any terms set forth in the terms of service of the third party providing the mobile device platform on which the Apps operates such as Google’s Android or Apple’s iOS operating systems. Pacify is not liable if you do not have a compatible mobile device or if you improperly download an incorrect version of the App on your device. Pacify may terminate your use of Pacify’s platform and Apps if you are using an incompatible device or version.
Any applications downloaded on Apple App’s Store, shall be used only on an Apple product utilizing Apple’s proprietary operating system software as described in the App Store Terms of Service. Pacify retains all rights to the Apps not expressly granted to you under these Terms.
Pacify, not Apple, is solely responsible for these Apps and platform, and Apple is not a party to this agreement between Pacify and you other than as third-party beneficiary as contemplated below and has no obligation to offer support services or warranties to you regarding these Apps. Any product liability claims or other complaints regarding legal violation, intellectual property violations, or consumer protection must be made to Pacify and Apple shall not be liable. You shall comply with third-party terms of Apple’s subsidiaries, which are third-party beneficiaries regarding App Store Sourced Applications, and Apple will have the right to enforce these Terms for App Store Sourced Applications against you.
Termination
We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. You are prohibited from creating a new account under your name or another person’s name under such circumstances.
Pacify is under no obligation to continue to offer our Services. We may freely modify or discontinue some or all of our Services at our own discretion.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Indemnification
You agree to defend, indemnify, and hold harmless Pacify Technologies, LLC and its licensee and licensors, and their owners, employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of (a) your use and access of the Services, by you or any person using your account and password; (b) a breach of these Terms; or (c) content posted on the Services.
Limitation of Liability
In no event shall Pacify Technologies, LLC, nor its owners, directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; (iii) any content obtained from the Services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Disclaimer
Your use of the Services is at your sole risk. The Services are provided on an “AS IS” and “AS AVAILABLE” basis. The Services are provided without warranties of any kind, whether expressed or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Pacify Technologies, LLC, its subsidiaries, affiliates, and its licensors do not warrant that (a) the Services will function uninterrupted, be secure or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Services is free of viruses or other harmful components; or (d) the results of using the Services will meet your requirements.
Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Massachusetts, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Services, and supersede and replace any prior agreements we might have had between us regarding the Services.
Dispute Resolution; Agreement to Arbitrate
PLEASE READ THIS SECTION CAREFULLY AS IT REQUIRES DISPUTES TO BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND NOT IN A COURT OF LAW.
By agreeing to the Terms, you agree that you are required to resolve any dispute that arises from or related to these Terms or the breach thereof on an individual basis in arbitration by following the steps in the following paragraphs. This means that you cannot bring any class, collective, or representative action against Pacify or participate in a class, collective, or representative action brought against Pacify by someone else. You acknowledge and agree that you and Pacify (together “Parties”) are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. However, all relevant parties retain the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.
If a dispute arises from or relates to these Terms or the breach thereof, the Parties agree to first attempt to resolve the dispute through direct informal discussions for 30 days. The Parties agree to then endeavor to settle the dispute by mediation administered by the American Arbitration Association (“AAA”) under its Commercial Mediation Procedures before resorting to arbitration. The Parties further agree that any unresolved dispute or claim arising out of or relating to these Terms, or breach thereof, shall be settled by arbitration administered by the AAA in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
Claims shall be heard by a single arbitrator, unless the claim amount exceeds $2,000,000, in which case the dispute shall be heard by a panel of three arbitrators. Within 15 days after the commencement of arbitration, each party shall select one person to act as arbitrator and the two selected shall select a third arbitrator within ten days of their appointment. If the arbitrators selected by the parties are unable or fail to agree upon the third arbitrator, the third arbitrator shall be selected by the AAA. The place of arbitration shall be Boston, Massachusetts. The arbitration shall be governed by the laws of the Commonwealth of Massachusetts. Hearings will take place pursuant to the standard procedures of the Commercial Arbitration Rules that contemplate in person hearings. The arbitrators will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The arbitrator(s) shall not award consequential damages in any arbitration initiated under this section. Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration. The award of the arbitrators shall be accompanied by a reasoned opinion. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties.
Notwithstanding any language to the contrary in the contract documents, the parties hereby agree: that the Underlying Award may be appealed pursuant to the AAA’s Optional Appellate Arbitration Rules (“Appellate Rules”); that the Underlying Award rendered by the arbitrator(s) shall, at a minimum, be a reasoned award; and that the Underlying Award shall not be considered final until after the time for filing the notice of appeal pursuant to the Appellate Rules has expired. Appeals must be initiated within thirty (30) days of receipt of an Underlying Award, as defined by Rule A-3 of the Appellate Rules, by filing a Notice of Appeal with any AAA office. Following the appeal process the decision rendered by the appeal tribunal may be entered in any court having jurisdiction thereof.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will let you know via email or a prominent notice on our Services and by updating the “Effective Date” at the top of these Terms. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services, so we highly recommend that you regularly review these Terms to ensure that any changes are acceptable to you.
Electronic Notices
You consent to receive notices, including notices pertaining to the Terms, electronically through Pacify’s websites or Apps, or via email. You agree that such electronic notices meet any legal requirement that such communications be in writing. Notices will be deemed to have been duly given once it is delivered electronically or posted to Pacify’s websites.
User Specific Requirements
Keeping sidewalks and other areas of a property safe for residents and public travel remain the homeowner’s responsibility at all times. Any fines, liability, or cost associated with failing to keep a property safe will be borne by the homeowner. Pacify cannot guarantee that any serviced area will be clear of ice and/or snow. Any time estimates displayed in the Apps may prove to be wrong. Pacify cannot guarantee that a requested service will be completed within a certain timeframe or by a certain time. This applies to both on-demand and scheduled jobs. Scheduled jobs include a scheduling fee to promote their timely acceptance and completion by Snow Pacifiers. If a scheduled job is not completed close to the expected completion time, Pacify may, at its own discretion, choose to refund a part or all of the scheduling fee back to the User. A User has the option to cancel a job prior to a Snow Pacifier arriving at the requested property. Pacify will not charge a cancellation fee in such cases, but may limit a User’s ability to use the Services if multiple requests are cancelled within a certain period of time. After a job is completed, the User is responsible for reviewing the work of the Snow Pacifier and notifying Pacify if the User has any concerns regarding the quality of the work. Users deem a job satisfactory if Pacify is not notified of any issues within 24 hours of a job being completed and agrees to defend, indemnify, and hold Pacify Technologies, LLC harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, injuries, deaths, and expenses (including but not limited to attorney’s fees) after this period of time has passed.
Users shall mark their properties with clear reflectors or other similar devices to warn Snow Pacifiers of any hazards and should turn on outdoor lighting if it’s dark outside. Users agree that Pacify is not liable for any injuries or damages, and the sole individuals liable are the Snow Pacifiers and/or the Users of the Services. A User shall not circumvent Pacify’s platform and use Pacifiers outside of the platform.
Snow Pacifier (Provider) Specific Requirements
The Snow Pacifier acknowledges that a snow removal service should be completed as safely and quickly as reasonably possible. Any ‘time to completion’ estimates displayed in the Apps may prove to be wrong. If a Snow Pacifier cannot complete a job, then Pacify may attempt to locate another Pacifier to complete the job. If the User is not satisfied with the snow removal services, then the Snow Pacifier may be asked to return to the property and resolve the problem or else forfeit part or all of the respective payment, which shall be refunded to the User. If there is a disagreement about the quality of the work or allegations of injuries or property damages or torts, then the fee will not be paid until the disagreement is resolved. If a User cancels a job after the Snow Pacifier is already heading towards the requested property, Pacify may at its own discretion make a goodwill payment to the Pacifier. The discretionary payment may be based on the number of miles that the Pacifier had traveled towards the requested property when the job was cancelled, and can range between $0 and $10.
By signing up as a Snow Pacifier individual or Snow Pacifier company, you acknowledge that you are an independent contractor and free from control and direction in connection with the performance of your services on the Pacify platform. If you sign up as a Snow Pacifier company, you also acknowledge that you are responsible for the actions, performance, and safety of your employees. As a Snow Pacifier individual or Snow Pacifier company, you agree to defend, indemnify, and hold harmless Pacify Technologies, LLC and its licensee and licensors, and their owners, employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, injuries, deaths, and expenses (including but not limited to attorney’s fees), resulting from or arising out your use and access of the Services. Snow Pacifiers shall not circumvent Pacify’s platform and provide services to Users outside of the Platform. A Pacifier also shall not send a delegate to perform a service accepted through the platform, and accepts full responsibility and liability if this rule is not followed. Failure to comply with these Terms could also lead to removal from the platform. Pacify works with a third party to perform a criminal background check on active Snow Pacifiers who sign up as individuals. If you wish to remain a Snow Pacifier, you must consent to and pass criminal background checks. Signing up as a Snow Pacifier does not guarantee admittance nor continued access to the platform, even if a background check is cleared. We have the right to restrict anyone from becoming or remaining a Snow Pacifier if we believe such access will jeopardize the integrity and safety standards promoted by our platform.
Pacify does not provide any snow removal tools or other equipment needed for a service. Snow Pacifiers are solely responsible for the purchase, proper use, and proper maintenance of their snow removal equipment which may include shovels, snow blowers, and snow plows mounted to a vehicle, among others. Active Snow Pacifier individuals who use plows on the platform may be required to also pass a motor vehicle records search. Both Snow Pacifier individuals and Snow Pacifier companies may need to provide proof of snow plow insurance before operating plows on the platform. A job description will note any tool restrictions for a property. Snow Pacifiers are responsible for reviewing tool restrictions before accepting the job. Snow Pacifiers who use restricted tools to complete a job may be removed from the platform. Pacifiers under 18 years of age may not use a snow blower, snow plow, or any other powered equipment, including but not limited to electric or gas-powered equipment, while providing snow removal services. Pacify may use different factors to determine how jobs are offered to Snow Pacifiers including availability, location, snow removal equipment, estimated “time to completion,” user ratings, and other factors. There is no guarantee that Pacify’s process for offering jobs on the platform will be error free or produce the most optimal results. Pacify may also change the factors used to offer jobs to Snow Pacifiers at any time.
Contact Us
If you have any questions about these Terms, please visit our support page at pacifysnow.com/support or contact us by email at support@pacifysnow.com